WHAT IF THE PRODUCT IS RECEIVED IN A DAMAGED CONDITION?
- If you believe you have received the product in poor condition, or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return it to the delivery personnel.
- Please call our customer care or email us using the details mentioned on the Contact page, mentioning your Order ID.
- We will personally ensure that a brand-new replacement is issued to you at no additional cost.
- Please ensure that the original product tag and packaging are intact when you send the product back.
WHAT IF THE CUSTOMER WANTS TO REPLACE A PRODUCT RECEIVED IN PERFECT CONDITION?
- If the product received is in perfect condition, but the customer wishes to replace it with another size or design, a replacement option is available subject to stock availability.
- In such cases, the customer must bear the to-and-fro courier / shipping / duties charges, if any.
- These charges are subjective, depending on the number of products and distance, and the customer must be willing to pay any excess amount, if applicable.
- The original product tag and packaging must be intact when sending the product back.
- For customers outside India, the replacement process is geographically and economically unfeasible. However, if the customer wishes to proceed at their own expense, we will initiate the replacement process.
- The timeline for exchanging orders is 15 days.
HOW TO INITIATE THE REPLACEMENT PROCESS?
- Customers must call our customer care or email us using the details mentioned on the Contact page, mentioning the Order ID.
- Our customer support team will initiate the replacement process at the earliest.
No Refund Policy
- We do not have a refund policy.
- Once the transaction has taken place, we do not provide refunds to customers.